Where We’ve Been Featured
We Build Customer Support That Scales With You, Not Against You
At CX Collective, we help startups and scaling companies transform their customer support from a reactive burden into a strategic advantage. Whether you're just getting started or untangling a messy CX stack, our services are built to meet you exactly where you are—and move fast.
Best for: Startups and CX leaders who need structure, systems, and performance clarity.
What’s Included:
– Support Blueprint Session (team roles, tools, KPIs)
– Done-with-you platform setup (Zendesk, Gorgias, Intercom)
– SOPs, workflows, macros, and escalation paths
– Performance coaching + dashboards (CSAT, AHT, backlog)
– Slack/email support + ~3 check-in calls
Outcomes:
✔️ A scalable support function in 90 days
✔️ Burnout-proof workflows and onboarding systems
✔️ A CX leader who finally has breathing roomBest for: CX leaders at fast-growing companies who need to scale people, processes, and platforms—without dropping the ball.
What’s Included:
– CX org design support (roles, ratios, growth plans)
– Onboarding playbook creation + training flows
– Capacity planning + staffing model templates
– Process standardization across channels
– Performance systems: scorecards, coaching, QA
– Slack/email support + 3 check-in calls
Outcomes:
✔️ A CX team structure built to grow with the business
✔️ Onboarding and training systems that scale with ease
✔️ Confidence in headcount, performance, and planningBest for: CX teams overwhelmed by ticket volume, disconnected workflows, or outdated systems.
What’s Included:
– Ticket workflow audit + backlog analysis
– Tool cleanup + macro optimization (Zendesk, Gorgias, Intercom)
– Queue design and escalation mapping
– Agent enablement: response guides, SLAs, and QA rubrics
– Performance dashboards + training for leads
– Slack/email support + 3 check-in calls
Outcomes:
✔️ A faster, smarter help desk that reduces backlog
✔️ Clear processes that cut down on guesswork and burnout
✔️ A support team that’s set up to scale—not just surviveBest for: CX managers, senior leads, and future execs who need practical training, strategic frameworks, and flexible learning to level up fast.
What’s Included:
– 4 self-paced certification tracks:-
CCXOL – Certified CX Operations Leader (workflow, systems, performance)
-
CCXPL – Certified CX Performance Leader (coaching, QA, team accountability)
-
CCXSLP – Certified CX Strategy & Leadership Pro (board reporting, executive planning)
-
CCXAIS – Certified CX AI Specialist (AI readiness, automation, knowledge base design)
– Downloadable playbooks, templates, and frameworks
– Real-world case studies and interactive exercises
– Progress tracking and certification badges
– Invite to live Q&A sessions + Slack accessOutcomes:
✔️ A strategic, certified CX leader ready to drive results
✔️ The systems, skills, and language to lead with authority
✔️ Playbooks and proof to show your value at any level-
Built by a CX Operator who's Been in the Trenches
Ty Givens didn’t read about customer experience in a book—she’s lived it for over 25 years. As the operational backbone for brands like Thrive Causemetics, The Honey Pot Co., Joopiter, and Wonderfold, she scaled teams from 1 to 300, implemented support platforms from scratch, and led CX through hypergrowth, acquisitions, and chaos.
The Problems You Know Too Well
😤 Endless wait times
😵 Agents drowning in manual work
🤯 Customers stuck repeating themselves
🤖 Chatbots that just don’t get it
Sound familiar? You’re not alone, and you don’t have to duct tape your way to better support.
Unclear on What’s Holding Your CX Team Back?
We’ll help you get clarity—whether you’re building a CX org from the ground up or trying to make sense of a system that’s already in motion. Maybe your team’s growing faster than your processes can keep up.
Maybe the foundation was never built in the first place. Either way, we meet you where you are. No pressure. No generic advice. Just practical, real-world strategy to help you move forward with confidence.
